Agentforce is a powerful AI agent designed to enhance customer interactions by automating responses and inquiries. Integrated within Salesforce, it provides real-time support, streamlining communications and ensuring customers receive prompt answers. Its intelligent algorithms analyze user queries, learning over time to offer more accurate and contextually relevant responses, thereby improving customer satisfaction and operational efficiency. Agentforce acts as a reliable assistant for support teams, allowing them to focus on more complex tasks.

LiveAgent is an AI-assisted customer support platform designed to consolidate all customer communications into one interface. It offers live chat, email, call tracking, social media integration, and a comprehensive help desk solution. The AI capabilities assist support agents in resolving customer queries faster by suggesting automated replies and categorizing tickets. This ensures higher efficiency in handling customer issues, improves response times, and enhances overall user experience.