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Comprehensive 回應時間改善 Tools for Every Need

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回應時間改善

  • Agentforce

    Agentforce is an AI agent that automates customer interactions via seamless integration with Salesforce.
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    What is Agentforce?
    Agentforce is a powerful AI agent designed to enhance customer interactions by automating responses and inquiries. Integrated within Salesforce, it provides real-time support, streamlining communications and ensuring customers receive prompt answers. Its intelligent algorithms analyze user queries, learning over time to offer more accurate and contextually relevant responses, thereby improving customer satisfaction and operational efficiency. Agentforce acts as a reliable assistant for support teams, allowing them to focus on more complex tasks.
    Agentforce Core Features
    • Automated customer responses
    • Integration with Salesforce
    • Real-time support
    • Intelligent query analysis
    Agentforce Pro & Cons

    The Cons

    Not open source, limiting customization to the Salesforce ecosystem
    Pricing details are not fully transparent and may require contacting Salesforce for precise costs
    Complex platform that may require significant setup and learning curve for new users
    No direct links or presence on common app stores or GitHub for self-hosting or open community contributions

    The Pros

    Comprehensive and scalable platform for building and deploying autonomous AI agents
    Integrates with existing Salesforce apps, data, and business logic
    Supports multiple industries with customizable, role-specific AI agents
    Offers low-code and pro-code tools for flexible agent lifecycle management
    Includes robust trust, security, and guardrails to ensure data safety and reduce AI biases
    Available 24/7 to improve customer service, sales development, employee support, and more
    Provides deep observability with tools to supervise and optimize AI agent performance
    Flexible pricing with a free tier and pay-as-you-go model
    Supports integration with third-party platforms via MCP and partner ecosystem
    Agentforce Pricing
    Has free planNo
    Free trial details
    Pricing modelPay-as-you-go
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyPer conversation / Per 100k credits

    Details of Pricing Plan

    Flex Credits

    500 USD
    • Out-of-the-box templates, topics, and actions for customer-facing & employee-facing use cases
    • Agent Wizard
    • Agent Builder
    • Prompt Builder

    Conversations

    2 USD
    • Out-of-the-box templates, topics, and actions for customer-facing use cases
    • Agent Wizard
    • Agent Builder
    • Prompt Builder

    Agentforce add-ons

    125 USD
    • Unlimited Agentforce usage for employees
    • Full suite of AI unified in the flow of work
    • AI-powered analytics, Prompt Builder and more

    Agentforce for Industries

    150 USD
    • Unlimited Agentforce usage for employees
    • Full suite of industry-specific AI unified in the flow of work
    • Everything in Agentforce for Sales & Agentforce for Service add-ons

    Agentforce 1 Editions

    550 USD
    • Agentforce add-on included
    • 1M Flex Credits per org per year
    • 2.5M Data Cloud Credits per org per year
    For the latest prices, please visit: https://www.salesforce.com/agentforce/pricing/

  • Cust AI

    Cust AI is a versatile AI agent designed for customer interaction management.
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    What is Cust AI?
    Cust AI leverages advanced natural language processing technologies to streamline customer interactions across various channels. It offers features like chat management, interaction analytics, support ticketing, and integration with customer databases, allowing businesses to enhance their support services, reduce response times, and boost customer satisfaction while minimizing operational costs.
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