Faqtual is a user-friendly internal knowledge base designed to help customer support teams respond swiftly and effectively to queries. This tool allows users to save frequently asked questions (FAQs) and commonly used messages for quick replies, share knowledge with team members through a shared folder, and manage all business knowledge in one place. It also leverages AI to import new content and generate context-aware replies. With integrations with all major customer support platforms, it ensures smooth operation across different communication channels.

TypeGenie leverages the power of AI to streamline the writing process. By providing contextually relevant sentence completions as users type, it reduces the time spent composing messages, particularly beneficial for customer service and support teams. The extension integrates with various platforms and supports multiple languages, making communication more efficient and effective across diverse channels.

Helpdesk 365 is an advanced customer support software built within SharePoint. It automates the ticketing process and equips your support team with tools to efficiently manage and resolve customer requests. Built for organizations seeking to improve customer interaction, it includes features such as customizable ticketing, automated workflows, and performance analytics. Designed to integrate seamlessly with Microsoft tools, Helpdesk 365 enhances collaboration while maintaining security and compliance. Whether you operate with a small team or need enterprise-level solutions, Helpdesk 365 can scale to meet your needs.