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Ultimate 지원 데이터 분석 Solutions for Everyone

Discover all-in-one 지원 데이터 분석 tools that adapt to your needs. Reach new heights of productivity with ease.

지원 데이터 분석

  • spiralup.co

    SpiralUp leverages AI to optimize customer issue detection and improve overall customer experience.
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    What is spiralup.co?
    SpiralUp is an AI-powered platform that revolutionizes how businesses handle customer support by detecting issues across various channels like live chats, emails, phone calls, and social media. The platform analyzes support data and provides actionable insights to help organizations identify and address root causes of customer issues. By offering an omnichannel view and employing advanced machine learning, SpiralUp ensures that companies can monitor blind spots and improve their customer service processes.
    spiralup.co Core Features
    • AI-powered issue detection
    • Omnichannel support analytics
    • Root cause analysis
    • Customer sentiment tracking
    • Real-time insights
    spiralup.co Pro & Cons

    The Cons

    Not open source
    No direct information on mobile app or platform availability
    Potential dependency on integration with existing CRM and data infrastructure

    The Pros

    Enterprise-grade AI with fast integration to existing CRMs and contact centers
    Automates the detection and classification of customer issues to improve response
    Delivers significant cost savings and operational efficiencies by automating data reporting
    Provides instant ROI by reducing handle time and freeing agents for more valuable tasks
    Offers powerful analytics and creative AI-driven solutions in a complete dashboard
    Affordable at roughly 10% of traditional SaaS AI solutions cost
    spiralup.co Pricing
    Has free planYES
    Free trial details
    Pricing modelFreemium
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyMonthly

    Details of Pricing Plan

    Observer

    0 USD
    • Informative, but limited dashboard
    • Ideal for an individual to get a taste of Spiral insights
    • 1 User
    • Quarterly basic report
    • Up to 2 feedback channels
    • Top 5 detected insights
    • Public customer feedback scan

    Bug Hunter

    • Real-time, public review tracking dashboard
    • Ideal for a small team with high-volume reviews from up to 4 sources
    • Up to 10 users
    • Full report
    • Up to 4 feedback channels
    • All detected insights
    • Public and private customer feedback scan
    • Real-Time Tracking
    • Tech support

    Issue Vulture™

    • Flagship omnichannel offering combining public feedback and private customer support data
    • Ideal for medium brands or large enterprises
    • Unlimited users
    • Full report
    • Unlimited feedback channels
    • All detected insights
    • Public and private customer feedback scan
    • Real-Time Tracking
    • Tech support
    For the latest prices, please visit: https://spiralup.co/pricing

  • Unthread

    AI-powered Slack support platform that streamlines customer communication.
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    What is Unthread?
    Unthread is an AI-powered omni-channel customer support platform that integrates seamlessly with Slack. It aggregates tickets and data from different customer interaction sources, allowing companies to manage support efficiently in Slack channels or direct messages. With Unthread, businesses can automatically categorize customer conversations, track trending topics, and analyze support data for continuous improvement. It also helps in prioritizing and tagging new conversations, ensuring that no customer query goes unnoticed.
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