SpiralUp is an AI-powered platform that revolutionizes how businesses handle customer support by detecting issues across various channels like live chats, emails, phone calls, and social media. The platform analyzes support data and provides actionable insights to help organizations identify and address root causes of customer issues. By offering an omnichannel view and employing advanced machine learning, SpiralUp ensures that companies can monitor blind spots and improve their customer service processes.

Unthread is an AI-powered omni-channel customer support platform that integrates seamlessly with Slack. It aggregates tickets and data from different customer interaction sources, allowing companies to manage support efficiently in Slack channels or direct messages. With Unthread, businesses can automatically categorize customer conversations, track trending topics, and analyze support data for continuous improvement. It also helps in prioritizing and tagging new conversations, ensuring that no customer query goes unnoticed.