The Tactara Customer Support Voice Agent is a cloud-native service that marries automatic speech recognition (ASR) with advanced natural language understanding (NLU) to interpret inbound customer calls and deliver precise, context-aware responses via high-quality text-to-speech. It integrates seamlessly with leading CRM systems, enabling dynamic access to customer profiles, order details, and support tickets. You can customize dialogue flows, intent classification, and fallback logic through simple configuration files. Key features include automatic call routing based on intent, multilingual conversation support, real-time analytics, and secure data handling. The agent can escalate unresolved inquiries to live agents, generate support tickets, and send follow-up notifications via email or SMS. Easy to deploy in Docker or on-premises, it scales horizontally to handle thousands of concurrent calls.

Virtual Scale provides AI-driven virtual teams designed to enhance customer engagement across voice, chat, and various communication channels. Utilizing advanced AI, it handles inbound and outbound calls, intelligent chat interactions, and creates customized conversation flows. With the integration of your business data, Virtual Scale ensures context-aware responses, making customer interactions more efficient and personalized. Ideal for diverse industries like hospitality, education, healthcare, and retail, Virtual Scale's platform is tailored to improve operational efficiency, provide 24/7 support, and scale business capabilities effortlessly.