Callgent is an AI-driven conversational platform engineered to design, deploy, and manage voice and chat agents that handle customer interactions autonomously. Developers access RESTful APIs and SDKs to integrate speech-to-text, NLU, and TTS into applications on telephony, web, and mobile channels. Built-in dialog management tools enable scripting dynamic conversations with context awareness and fallback handling. Callgent supports CRM and ticketing integrations, enabling agents to retrieve and update customer data in real-time. A centralized dashboard provides monitoring, transcription logs, and performance analytics, facilitating continuous improvement through machine learning feedback loops. Whether automating support hotlines, scheduling appointments, or qualifying leads via chat, Callgent streamlines operations, ensures 24/7 availability, and enhances customer engagement at scale.
