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Advanced 원활한 고객 경험 Tools for Professionals

Discover cutting-edge 원활한 고객 경험 tools built for intricate workflows. Perfect for experienced users and complex projects.

원활한 고객 경험

  • Vocera

    AI-powered testing and evaluation for voice agents.
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    What is Vocera?
    Cekura, previously known as Vocera, offers cutting-edge testing and evaluation services for AI voice agents. Designed for organizations that utilize AI-driven customer interactions, Cekura ensures seamless and efficient agent performance. Using workflows, personas, and real audio, Cekura helps simulate countless scenarios to evaluate and fine-tune voice agents against custom metrics. Additionally, it provides actionable insights, real-time monitoring, and instant notifications for optimal agent performance.
    Vocera Core Features
    • AI-generated and custom dataset testing
    • Workflow and persona simulation
    • Real-time performance monitoring
    • Detailed logging and trend analysis
    • Instant error notifications
    Vocera Pro & Cons

    The Cons

    No direct information on pricing details found except the main website link.
    No open-source code or GitHub repository available for public access.
    Limited information on integration with app stores or other platforms.

    The Pros

    Enables fast launch and testing of voice AI agents with thousands of scenarios.
    Supports custom datasets and real audio for comprehensive evaluation.
    Provides actionable evaluation metrics such as empathy, responsiveness, and hallucinations.
    Includes real-time monitoring, alerting, and data visualization for continuous agent performance improvement.
    Trusted by many leading conversational AI companies and backed by Y Combinator.
    Vocera Pricing
    Has free planNo
    Free trial details2 Weeks Free Trial
    Pricing modelFree Trial
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyMonthly

    Details of Pricing Plan

    Startup Plan

    1000 USD
    • 25K Credits
    • Unlimited agents, 10 team members
    • Up to 50 concurrent calls
    • Dedicated Slack Support
    • Production Call Simulation
    • Downloadable Reports
    • Production Call Alerts

    Enterprise

    Custom USD
    • Everything in Startup +
    • Custom Credits
    • Custom API access
    • Custom Fine-Tuned Metrics
    • Preferred Channel Support (Slack, Email, Teams, etc)
    • Compliance (SOC2, GDPR, HIPAA)
    • Unlimited Team Members
    • Custom SLA / Dedicated Support Engineer
    • Custom concurrent calls
    • White Label Reports
    • Multiple Projects with Access Control
    • Custom WebRTC Integration
    • Self Hosting
    For the latest prices, please visit: https://www.vocera.ai

  • Chatspark

    AI-powered chat service for real-time, personalized support.
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    What is Chatspark?
    ChatSpark delivers AI-powered customer service solutions that aim to enhance website interactions through real-time, personalized support. By leveraging AI, ChatSpark can automate customer service tasks, making it easier for businesses to manage customer inquiries efficiently. Tailored to fit your content, ChatSpark ensures a seamless experience for both your team and your customers. With its innovative approach, ChatSpark aims to reduce the inefficiencies typically associated with traditional customer service methods.
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