Yuma AI provides an advanced AI solution dedicated to automating customer service for large Shopify merchants. By integrating directly with popular help desk software like Zendesk, Kustomer, and Gorgias, Yuma AI helps merchants manage their high volume of support requests efficiently. The platform's AI agents can autonomously handle up to 60% of support tickets, significantly improving response times and customer satisfaction. The solution is tailored specifically for e-commerce businesses, ensuring seamless and accurate support for their unique needs.
Yuma Core Features
Seamless integration with help desk software
Autonomous handling of support tickets
Supports multiple languages
Machine learning for quick response
Configurable settings to match business needs
Yuma Pro & Cons
The Cons
No publicly available open-source code or developer API details provided.
Potential reliance on AI agents may still require human oversight for sensitive or complex tickets.
Pricing details are available only on their website without evident free tier beyond a 30-day free trial.
The Pros
Automates a high percentage of customer support tickets, saving time and reducing costs.
Provides personalized product recommendations to increase conversion rates and average order values.
Seamless integration with popular e-commerce platforms like Shopify, Zendesk, Gorgias, and BigCommerce.
Offers multiple specialized AI modules for support, sales, social media, and chat to cover all customer interaction points.
Significant improvement in response times and customer satisfaction as demonstrated in case studies.
24/7 multilingual support with AI agents ensuring consistent and accurate customer service.