Afiniti specializes in Customer Experience (CX) AI technology, utilizing advanced algorithms to match customers with agents based on predicted interaction success. Their eXperienceAI suite provides real-time optimization for contact centers, ensuring businesses can enhance various aspects of customer engagement, allowing for streamlined operations and measurable improvements in metrics like revenue and customer satisfaction.

NexAI is a human-AI platform designed for live support that integrates AI-enhanced customer service features into its system. Built with a beautiful and customizable user interface, it includes an AI knowledgebase, beta integrations, and upcoming integrations to help businesses streamline their customer support efforts. Ideal for enhancing customer interactions, NexAI aims to reduce response times, improve accuracy, and deliver a more engaging support experience across various touchpoints.