Desku is a comprehensive AI-powered customer support platform designed for E-commerce and SaaS businesses. It focuses on automating support functions, utilizing advanced chatbots and ticketing systems to handle customer inquiries, thereby improving response times and user experience. The platform also includes reporting and analytics features to help businesses monitor and refine their customer service processes, boosting overall operational efficiency and growth.

LangChain Chatbot for Customer Support leverages the LangChain framework and large language models to provide an intelligent conversational agent tailored for support scenarios. It integrates a vector store for storing and retrieving company-specific documents, ensuring accurate context-driven responses. The chatbot maintains multi-turn memory to handle follow-up questions naturally, and supports customizable prompt templates to align with brand tone. With built-in routines for API integration, users can connect to external systems like CRMs or knowledge bases. This open-source solution simplifies deploying a self-hosted support bot, enabling teams to reduce response times, standardize answers, and scale support operations without extensive AI expertise.