Cresta leverages advanced AI analytics to transform every customer interaction into valuable insights. By uncovering behavioral patterns and best practices, the platform guides sales and service teams, leading to enhanced performance and customer satisfaction. Cresta's real-time coaching tools, driven by generative AI, ensure that customer service agents are equipped with actionable insights to improve every conversation, boosting both efficiency and effectiveness in contact centers.

FPT.AI is an all-inclusive AI platform featuring five core solutions: Conversational AI, AI Contact Center Enhancement, Digital Customer Onboarding, Intelligent Document Processing, and Employee Assistant. The platform is designed to enhance productivity by up to 60%, reduce operating expenses by 47%, and drive innovation for businesses. It serves more than 100 enterprises across 15 countries, delivering tailored AI products and services to streamline business operations and improve customer interactions.