icon
AI Tools AI Agents MCP Ranking Submit & Advertise
Login

Newest 工單系統 Solutions for 2024

Explore cutting-edge 工單系統 tools launched in 2024. Perfect for staying ahead in your field.

工單系統

  • LiveAgent

    LiveAgent is an AI-powered customer support tool enhancing communication via multiple channels.
    0
    0
    What is LiveAgent?
    LiveAgent is an AI-assisted customer support platform designed to consolidate all customer communications into one interface. It offers live chat, email, call tracking, social media integration, and a comprehensive help desk solution. The AI capabilities assist support agents in resolving customer queries faster by suggesting automated replies and categorizing tickets. This ensures higher efficiency in handling customer issues, improves response times, and enhances overall user experience.
    LiveAgent Core Features
    • Live chat support
    • Multi-channel ticketing system
    • Call center support
    • Social media integration
    • Knowledge base and FAQ management
    LiveAgent Pro & Cons

    The Cons

    No indication of open source availability which limits customization and transparency.
    No explicit mobile app links found for Google Play or Apple App Store.
    May have a learning curve due to extensive features and integrations.
    Pricing details need to be checked on the website for suitability to small businesses.

    The Pros

    Comprehensive omnichannel customer service platform with over 130 ticketing features.
    Fastest implementation software according to customer reviews and awards.
    AI chatbot integration to automate and streamline customer interactions.
    Offers a built-in call center with advanced call management features.
    200+ integrations with popular business tools and platforms.
    Customization options including templates and knowledge base articles.
    Offers 24/7 customer support and a no setup fee policy.
    LiveAgent Pricing
    Has free planYES
    Free trial details30-day free trial with a company email, no credit card required
    Pricing modelFree Trial
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyMonthly

    Details of Pricing Plan

    Smallbusiness

    9 USD
    • Ticketing
    • Live chat
    • Knowledgebase
    • Customer Portal
    • Contact forms
    • Automation rules
    • Integrations
    • Multiple language support
    • AI Answer Assistant
    • AI Chatbot

    Mediumbusiness

    24 USD
    • Everything in Small plan
    • Call center & IVR
    • Time Rules
    • Reports
    • Proactive chat invitations
    • Agent ratings
    • Sound configuration
    • Service levels (SLA)

    Largebusiness

    39 USD
    • Everything in Medium plan
    • SSO
    • Custom roles
    • Time tracking & Audit log
    • Facebook
    • Instagram
    • Twitter
    • Viber
    • WhatsApp

    Enterprise

    59 USD
    • Everything in Large plan
    • Almost unlimited
    • Dedicated account manager
    • Priority support
    • Assisted channels integration
    • Branding Free
    • Custom billing setup
    • Service review call and reports
    • Scheduled release management
    Discount:Limited offer prices with annual billing
    For the latest prices, please visit: https://www.liveagent.com/pricing/

  • Abdul Malik Ibrahim Jaber Hassan

    Tawk.to offers a free, customizable live chat and customer communication platform for websites and mobile apps.
    0
    0
    What is Abdul Malik Ibrahim Jaber Hassan?
    Tawk.to provides a robust live chat and customer communication platform designed to help businesses of all sizes connect with their customers. With features like unlimited agents, Geo IP tracking, customizable chat widgets, and automated translation, Tawk.to makes it easy to engage with website visitors in real-time. Additionally, it offers tools for ticketing, knowledge bases, and in-chat payments, all designed to streamline customer interactions and improve satisfaction.
Featured