Twilio AI Assistants is a cloud-based platform that empowers businesses to build custom conversational agents powered by state-of-the-art large language models. These AI assistants can handle multi-turn dialogues, integrate with backend systems via function calls, and communicate across SMS, WhatsApp, voice calls, and web chat. Through a visual console or APIs, developers can define intents, design rich message templates, and connect to databases or CRM systems. Twilio ensures reliable global delivery, compliance, and enterprise-grade security. Built-in analytics track performance metrics like user engagement, fallback rates, and conversational paths, enabling continuous improvement. Twilio AI Assistants accelerates time-to-market for omnichannel bots without managing infrastructure.

Strands Agents provides a full-stack environment for creating intelligent assistants. Users can define conversation flows, manage knowledge bases, configure memory settings, and integrate with webhooks or external APIs. The platform offers analytics to measure performance, team collaboration tools for version control, and seamless deployment across web chat, mobile, or embedded widgets. No coding skills are required—customize behaviors via a visual editor and scale agents to handle high volumes of queries.