Amazon Bedrock Agents allow developers to build applications that leverage advanced AI models for generating text, processing data, and automating workflows. Seamlessly integrating with existing services, these agents can perform a variety of tasks, including customer support, document analysis, and personalized recommendations, making it easier for businesses to enhance their operations with AI.

The Tactara Customer Support Voice Agent is a cloud-native service that marries automatic speech recognition (ASR) with advanced natural language understanding (NLU) to interpret inbound customer calls and deliver precise, context-aware responses via high-quality text-to-speech. It integrates seamlessly with leading CRM systems, enabling dynamic access to customer profiles, order details, and support tickets. You can customize dialogue flows, intent classification, and fallback logic through simple configuration files. Key features include automatic call routing based on intent, multilingual conversation support, real-time analytics, and secure data handling. The agent can escalate unresolved inquiries to live agents, generate support tickets, and send follow-up notifications via email or SMS. Easy to deploy in Docker or on-premises, it scales horizontally to handle thousands of concurrent calls.