Avaamo Agent Assist is an advanced AI-powered contact center agent assistant that delivers real-time support for agents in call centers. It facilitates live call transcription, generates automatic response suggestions, and integrates seamlessly with customer relationship management (CRM) systems and knowledge bases. Avaamo's real-time analysis capability ensures agents receive contextually relevant information, boosting productivity and accuracy. The tool also includes summarization features, automation of backend tasks, real-time translation capabilities, and extensive call tagging options, making it a comprehensive solution for modern contact centers.

Capy is an innovative Chrome extension that acts as a live AI assistance during customer sales calls. It transcribes conversations in real time and offers intelligent suggestions tailored to the ongoing discussion. By integrating this tool into your sales processes, teams can ensure they never miss valuable information or insights, allowing for more efficient call management and improved customer engagement. Capy not only aids during active conversations but also helps users prepare better for future interactions by offering insights based on previous calls.