Dialogflow CX Chatbot is an AI-driven conversational agent built on Google's Dialogflow CX framework. It processes natural language inputs, identifies user intents, and extracts entities to maintain context-aware dialogues across multi-turn interactions. With features like slot filling, conditional flows, and webhook integrations, it can dynamically fetch external data and trigger backend services during conversations. The chatbot supports custom event handling, fallback strategies for unrecognized queries, and multilingual setups, providing consistent responses. Developers can design visual state machines in the Dialogflow CX console, mapping conversation paths and testing interactions in real time. Easily deployed via webhooks or client SDKs, this chatbot integrates with websites, messaging platforms, and voice channels to streamline customer service, automate FAQs, and drive user engagement.

Parlant is an AI-driven voice automation platform that handles phone interactions end-to-end. Users design call flows via a drag-and-drop builder, define intents and prompts, and connect to existing phone systems. The platform leverages advanced speech-to-text and natural language understanding to interpret caller queries, while text-to-speech models generate dynamic, human-like responses. Parlant supports use cases like customer support, appointment booking, payment collection, and surveys, with built-in integrations for CRMs and analytics tools. Administrators can monitor performance through real-time dashboards, tweak agent behavior, and train language models for improved accuracy. No coding skills are needed, enabling rapid deployment and continuous optimization of conversational experiences.