Kayako Bot serves as an intelligent assistant within the Kayako platform. This Chrome extension automates repetitive tasks and assists agents in efficiently managing support tickets. By prioritizing complex issues, it helps in minimizing response times and streamlining communication with customers. The AI capabilities also facilitate smoother onboarding experiences for new agents, making it an invaluable tool for customer support teams seeking to enhance productivity and customer satisfaction.

Risotto is an AI-driven tool designed to simplify and streamline IT support operations. By integrating into Slack, it automates ticket management, addresses common user inquiries, and helps manage IT resources efficiently. Offering capabilities like password resets, account lockout resolutions, and license management, Risotto reduces the workload on IT teams while accelerating response times. This modern approach boosts productivity and enhances user satisfaction by ensuring that employees receive quick resolutions to their issues directly in the platform they already use.