The Observe.AI Screen Recording extension allows contact center managers to monitor agent activities in real time. It helps identify crucial moments for agent development, ensuring all interactions are compliant and can be reviewed for continuous improvement. This tool supports automated pause/resume functionality, allowing for effective and ethical recording practices, while ensuring necessary redactions are easily manageable.

LiveAgent is an AI-assisted customer support platform designed to consolidate all customer communications into one interface. It offers live chat, email, call tracking, social media integration, and a comprehensive help desk solution. The AI capabilities assist support agents in resolving customer queries faster by suggesting automated replies and categorizing tickets. This ensures higher efficiency in handling customer issues, improves response times, and enhances overall user experience.