Forethought Assist leverages advanced AI algorithms to assist customer service agents by suggesting accurate responses and providing relevant context for resolving support tickets. By integrating seamlessly into existing workflows, it empowers agents to access essential information without disrupting their process. The extension not only enhances efficiency but also boosts agent productivity, allowing teams to focus on delivering exceptional customer experiences. With features like automated response generation and case history retrieval, customer support becomes much more streamlined.

Kater is an AI-driven customer support agent that automates responses and assists users with queries. It uses machine learning to understand customer intents, delivering personalized interactions and resolving questions efficiently. Kater reduces the workload on human agents by handling routine inquiries and providing 24/7 availability, ensuring that customers receive timely assistance at any hour. Its ability to learn from previous interactions allows it to improve its responses over time, creating a tailored support experience.