Plazbot 2.0 is a groundbreaking AI-powered software designed to streamline and enhance customer service processes. It centralizes all service channels on a single platform, making it easy to manage communications efficiently. With features like automation of CX processes, centralization of important channels, easy integration with apps, and a robust knowledge base, Plazbot 2.0 empowers businesses to deliver fast, proactive, and personalized customer interactions. The platform also enhances sales strategies by identifying key actions and opportunities to increase conversions.

Marvin is an AI documentation assistant that indexes your project’s repositories and documentation files to provide developers with instant, precise answers. By leveraging advanced NLP, Marvin understands queries in natural language, fetches relevant code examples, and highlights documentation sections. It integrates directly into your docs site or a standalone web tool, enabling teams to reduce support tickets, speed up onboarding, and maintain documentation quality without manual intervention.

Strands Agents provides a full-stack environment for creating intelligent assistants. Users can define conversation flows, manage knowledge bases, configure memory settings, and integrate with webhooks or external APIs. The platform offers analytics to measure performance, team collaboration tools for version control, and seamless deployment across web chat, mobile, or embedded widgets. No coding skills are required—customize behaviors via a visual editor and scale agents to handle high volumes of queries.

Baidu AI App Builder offers a comprehensive environment for developing AI-powered agents and applications through a visual low-code approach. Users can leverage integrated Baidu AI services such as NLP, knowledge graph retrieval, speech-to-text, and text-to-speech to build intelligent chatbots that support multi-turn conversations and handle user intents. The platform provides drag-and-drop modules for designing dialogue flows, connecting to external APIs, and automating backend tasks via workflow builders. It also supports knowledge base management by importing FAQ data and custom documents, improving agent accuracy. Once configured, agents can be deployed across web, WeChat, Baidu Smart Mini Programs, and other channels. Built-in analytics dashboard tracks user interactions, agent performance, and helps refine responses.

LiveAgent is an AI-assisted customer support platform designed to consolidate all customer communications into one interface. It offers live chat, email, call tracking, social media integration, and a comprehensive help desk solution. The AI capabilities assist support agents in resolving customer queries faster by suggesting automated replies and categorizing tickets. This ensures higher efficiency in handling customer issues, improves response times, and enhances overall user experience.