Cast.app provides businesses with AI-driven Digital Customer Success Managers (CSMs) that handle key customer engagement tasks such as onboarding, support, retention, and account growth. These Digital CSMs interact with customers through personalized presentations, addressing ad-hoc questions and providing account-specific information, reducing the workload on human teams and improving efficiency. Cast.app's features enable better customer experiences and drive revenue growth by ensuring proactive and timely customer interactions.

The ServiceNow AI Agent offers functionalities such as automated ticketing, intelligent virtual agents, and real-time data analysis. It improves efficiency by facilitating faster responses to queries, reducing resolution times, and personalizing interactions. This AI Agent is designed to learn from user interactions, constantly evolving to provide increasingly relevant suggestions and support, ultimately enhancing service delivery across various platforms and user scenarios.