The Observe.AI Screen Recording extension allows contact center managers to monitor agent activities in real time. It helps identify crucial moments for agent development, ensuring all interactions are compliant and can be reviewed for continuous improvement. This tool supports automated pause/resume functionality, allowing for effective and ethical recording practices, while ensuring necessary redactions are easily manageable.

Code as Policies provides a framework for automating policy generation using code. It supports users in defining their custom rules and generating compliant policies based on their specifications. This system not only streamlines the policy creation process but also ensures accuracy and consistency in policy implementation.