Ducky empowers teams to build, train, and deploy custom AI agents without writing code. You can ingest documents, spreadsheets, or CRM records as knowledge sources and configure intent recognition, entity extraction, and multi-step workflows via a drag-and-drop interface. Ducky supports integration with REST APIs, databases, and webhooks, and offers multi-channel deployment through web chat widgets, Slack, and Chrome extension. Real-time analytics give insights into conversation volume, user satisfaction, and agent performance. Role-based access controls and versioning ensure enterprise-grade governance while maintaining rapid iteration cycles.