The ServiceNow AI Agent offers functionalities such as automated ticketing, intelligent virtual agents, and real-time data analysis. It improves efficiency by facilitating faster responses to queries, reducing resolution times, and personalizing interactions. This AI Agent is designed to learn from user interactions, constantly evolving to provide increasingly relevant suggestions and support, ultimately enhancing service delivery across various platforms and user scenarios.

Kater is an AI-driven customer support agent that automates responses and assists users with queries. It uses machine learning to understand customer intents, delivering personalized interactions and resolving questions efficiently. Kater reduces the workload on human agents by handling routine inquiries and providing 24/7 availability, ensuring that customers receive timely assistance at any hour. Its ability to learn from previous interactions allows it to improve its responses over time, creating a tailored support experience.