Alga, the AI Ticketing Assistant designed for Managed Service Providers (MSPs), simplifies IT service management by using artificial intelligence to provide real-time insights and suggestions. It integrates effortlessly with ConnectWise, helping users streamline ticket resolution processes. Alga is capable of summarizing ticket events, offering advice, and enabling MSPs to understand and act on their ticket data efficiently. This tool aims to enhance productivity, reduce response times, and improve overall service quality.

InteractIQ provides an AI-driven customer service solution that includes a sophisticated chatbot capable of handling and managing customer queries seamlessly. By leveraging advanced AI algorithms, this platform can categorize and prioritize issues, such as bugs, questions, and feedback, ensuring timely and appropriate responses. Additionally, it features a comprehensive ticketing system to help organizations keep track of all customer interactions, improving overall support efficiency.