Earos provides a unified web-based environment to create, train, and deploy AI voice and chat agents across websites, mobile apps, and voice devices. Users can design dialogue flows with a visual editor, import FAQ data, and connect to backend systems such as CRM or booking engines. Earos’s natural language processing handles intent recognition, entity extraction, and context management. The platform supports live-handoff to human agents, real-time reporting, and version control. It scales to hundreds of concurrent conversations, making it ideal for 24/7 customer support, virtual concierges, and interactive kiosks.

TheLoops is an intelligent support operations platform designed to enhance customer experience (CX) through AI. It offers predictive insights, automates tasks, and provides real-time analytics to help support teams make data-driven decisions. With features like AI Agent Copilot, AutoQA, and Predictive Case Insights, TheLoops aims to make CX operations more efficient and effective. The platform integrates seamlessly with other tools, providing a comprehensive solution for managing support tickets, analyzing customer feedback, and predicting potential issues before they escalate.