Helpdesk 365 is an advanced customer support software built within SharePoint. It automates the ticketing process and equips your support team with tools to efficiently manage and resolve customer requests. Built for organizations seeking to improve customer interaction, it includes features such as customizable ticketing, automated workflows, and performance analytics. Designed to integrate seamlessly with Microsoft tools, Helpdesk 365 enhances collaboration while maintaining security and compliance. Whether you operate with a small team or need enterprise-level solutions, Helpdesk 365 can scale to meet your needs.

Ask Vic by VisualSP serves as an enterprise help assistant that overlays a variety of web applications to provide in-app support. This tool delivers context-sensitive assistance, enabling users to receive real-time guidance while they are working. Knowing that learning new software can be challenging, Ask Vic ensures that users can easily access all relevant instructions and resources without losing productivity. It is compatible with numerous platforms, including SharePoint and Microsoft 365, and supports users in navigating the complexities of modern digital tools.

BA Insight delivers advanced AI-driven content search solutions aimed at unifying enterprise content from various sources. It leverages technologies like machine learning and natural language processing to provide personalized and actionable search experiences. The platform integrates with major enterprise applications such as SharePoint, Elasticsearch, and Azure Cognitive Search, thus streamlining information retrieval and boosting productivity.