The Observe.AI Screen Recording extension allows contact center managers to monitor agent activities in real time. It helps identify crucial moments for agent development, ensuring all interactions are compliant and can be reviewed for continuous improvement. This tool supports automated pause/resume functionality, allowing for effective and ethical recording practices, while ensuring necessary redactions are easily manageable.

HireZen is an innovative AI-powered tool designed to help interviewers streamline their interviewing process. It generates tailored interview plans and questions, facilitates better conversations with leading questions, provides instant feedback to highlight key traits and behaviors during interviews, and aids in crafting professional, meaningful feedback. This tool aims to enhance the quality of interviews by allowing interviewers to focus on the conversation while the AI takes care of the rest.