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Comprehensive Reduzierung von Support-Tickets Tools for Every Need

Get access to Reduzierung von Support-Tickets solutions that address multiple requirements. One-stop resources for streamlined workflows.

Reduzierung von Support-Tickets

  • Marvin

    Marvin by Mintlify is an AI-powered documentation assistant that delivers context-aware answers and code examples from your project's docs.
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    What is Marvin?
    Marvin is an AI documentation assistant that indexes your project’s repositories and documentation files to provide developers with instant, precise answers. By leveraging advanced NLP, Marvin understands queries in natural language, fetches relevant code examples, and highlights documentation sections. It integrates directly into your docs site or a standalone web tool, enabling teams to reduce support tickets, speed up onboarding, and maintain documentation quality without manual intervention.
    Marvin Core Features
    • Natural language Q&A
    • Context-aware answer retrieval
    • Code snippet extraction
    • Docs repository indexing
    • Live widget embedding
    • Multi-language support
    • Custom knowledge base
    Marvin Pro & Cons

    The Cons

    The Pros

    Provides a simple interface for building AI applications with LLMs.
    Handles complex functionalities such as state management and multi-agent coordination.
    Supports creation of specialized agents with distinct skills and personalities.
    Enables structured data output and persistent memory for agents.
    Extensible and easy to integrate with existing Python code.

  • OpenKBS

    An AI-powered knowledge base agent that ingests company docs to answer user queries instantly via chat widget.
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    What is OpenKBS?
    OpenKBS connects to your knowledge sources—PDFs, Google Drive, Notion, Slack, websites—and indexes them using advanced NLP. It then provides an AI chat agent accessible via web or embeddable widget. The agent understands user questions, retrieves relevant information, and delivers concise answers. Admins can customize appearance, configure update schedules, and monitor usage through analytics dashboards. This seamless integration streamlines support, onboarding, and documentation search across your organization.
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