plataforma orientada para a comunidade

  • Next-generation customer support platform for community-driven companies.
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    What is Mava?
    Mava is a next-generation AI-first customer support platform designed for community-driven companies. It connects to your community channels, such as Discord and Telegram, to manage support requests from a shared inbox. The platform is equipped with automation features like AI bots to answer frequently asked questions, track metrics, and improve response efficiency. By providing analytics and customization options, Mava helps businesses optimize their customer service operations and enhance user experiences.
    Mava Core Features
    • Unified inbox
    • AI-powered bot
    • Analytics and metrics
    • Multichannel support
    • Customizable templates
    Mava Pro & Cons

    The Cons

    No information about open-source availability
    No direct outsourcing or moderator provision, only software platform
    Some advanced features restricted to paid plans
    Possible learning curve due to fast-paced new features and improvements

    The Pros

    Supports multiple community channels including Discord, Telegram, Slack, Web Chat, and Email in one platform
    AI-powered support automation with easy training using existing content
    Shared inbox streamlines ticket management with status tracking and custom views
    No limit on the number of agents, pricing based on support requests volume
    Real-time web chat widget customizable for brand engagement
    Trusted by thousands of communities and widely used
    Mava Pricing
    Has free planYES
    Free trial details
    Pricing modelFreemium
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyMonthly

    Details of Pricing Plan

    Starter

    0 USD
    • Mava Dashboard
    • 100 support requests / month
    • 2 AI Training Sources
    • Discord, Slack & TG Public AI Bot
    • Discord, TG, Web Chat Ticket & AI Bot
    • TG Group Ticketing - 10 Groups
    • Unlimited Agents
    • 5 Template Answers
    • Conversational Forms

    Bullish

    83 USD
    • Everything in Starter
    • 6,000 support requests / year
    • 5 AI Training Sources
    • Automatically train AI on Discord replies
    • TG Group Ticketing - 20 Groups
    • Web Chat Customization
    • Analytics (90-day history)
    • Unlimited Template Answers

    Diamond

    166 USD
    • Everything in Bullish
    • 24,000 support requests / year
    • 10 AI Training Sources
    • TG Group Ticketing - 100 Groups
    • Integrate with 3rd party apps via webhooks
    • Ticket & User Attributes
    • Multi-Lingual AI Bot
    • Priority Support
    • Analytics (all-time)

    Whale

    499 USD
    • Everything in Diamond
    • 120,000 support requests / year
    • 20 AI Training Sources
    • TG Group Ticketing - 250 Groups
    • Time-Based Automations
    For the latest prices, please visit: https://www.mava.app/pricing
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