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  • AI-first customer support and feedback platform for improving products, boosting sales, and strengthening relationships.
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    What is gleap.io?
    Gleap is a comprehensive AI-first platform designed to improve customer support and feedback mechanisms for businesses. It includes features like visual bug reporting to help identify and resolve issues quickly, live chat for real-time communication with users, and the AI bot Kai that provides 24/7 support. Additionally, Gleap offers tools for creating public roadmaps, conducting customer surveys, and managing a knowledge base to keep users informed and engaged. The platform aims to enhance product development, boost customer loyalty, and drive business success.
    gleap.io Core Features
    • In-app bug reporting
    • Live chat
    • AI support bot (Kai)
    • Public roadmaps
    • Customer surveys
    • Knowledge base
    • Automated messaging
    • Custom bots
    gleap.io Pro & Cons

    The Cons

    No indication of open-source availability
    No publicly listed GitHub repository for transparency or community contributions
    No mobile app store (Google Play or Apple App Store) links provided
    Limited information on pricing tiers and specific costs beyond home page reference

    The Pros

    Comprehensive AI-powered customer support and feedback tools
    Includes AI chatbot Kai for automated and human-like 24/7 service
    Visual bug reporting with detailed technical data to speed up troubleshooting
    Integrated live chat for real-time customer interaction
    Tools for managing product roadmaps and collecting actionable user insights
    Support automation for targeted in-app messaging and campaigns
    Widely trusted by over 4,100 organizations worldwide
    14-day free trial available
    gleap.io Pricing
    Has free planYES
    Free trial details14-day full feature free trial available
    Pricing modelFree Trial
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyMonthly

    Details of Pricing Plan

    Hobby

    31 USD
    • 1 team member
    • Kai chatbot
    • Shared Inbox
    • In-app bug reporting
    • Unlimited projects
    • Public knowledge base
    • Public roadmap

    Team

    119 USD
    • Unlimited team members
    • Kai chatbot
    • Omnichannel support
    • Shared Inbox
    • In-app bug reporting
    • Unlimited projects
    • Public knowledge base
    • Public roadmap
    • Team inboxes
    • Operating hours
    • AI summary
    • AI reply
    • Custom domain
    • Third-party integrations

    Enterprise

    399 USD
    • Kai chatbot
    • Shared Inbox
    • Omnichannel support
    • In-app bug reporting
    • Unlimited projects
    • Public knowledge base
    • Public roadmap
    • Team management
    • Operating hours
    • AI summary
    • AI reply
    • Custom domain
    • API access
    • High-priority support
    Discount:50% off for startups for the first 3 years
    For the latest prices, please visit: https://gleap.io
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