Zendesk AI agents offer a competitive edge in customer service by providing instant, personalized support anytime, anywhere. These agents handle sophisticated queries, enhance customer satisfaction, and reduce costs. They are easy to set up and require no constant supervision. The agents use Generative AI and Zendesk's proprietary intent models for accurate, human-like responses. Analytics tools help monitor performance, enabling continuous improvement and optimization.

Echoes is an AI Agent platform designed to turn unstructured data—documents, PDFs, websites, and databases—into a conversational agent that answers user queries with contextually relevant responses. Users import files or connect live data sources via integrations, then configure the assistant with custom dialogue flows, templates, and branding. Echoes leverages NLP techniques to index and search content, maintaining up-to-date knowledge through auto-sync. Agents can be deployed on web widgets, Slack, Microsoft Teams, or via API. Analytics track user interactions, popular topics, and performance metrics, enabling continuous optimization. With enterprise-grade security, permission controls, and multilingual support, Echoes scales from small teams to large organizations.