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Advanced Optimización de centros de contacto Tools for Professionals

Discover cutting-edge Optimización de centros de contacto tools built for intricate workflows. Perfect for experienced users and complex projects.

Optimización de centros de contacto

  • afiniti.com

    Optimize customer interactions with advanced AI-driven solutions.
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    What is afiniti.com?
    Afiniti specializes in Customer Experience (CX) AI technology, utilizing advanced algorithms to match customers with agents based on predicted interaction success. Their eXperienceAI suite provides real-time optimization for contact centers, ensuring businesses can enhance various aspects of customer engagement, allowing for streamlined operations and measurable improvements in metrics like revenue and customer satisfaction.
    afiniti.com Core Features
    • AI-driven customer-agent pairing
    • Real-time optimization of customer journeys
    • No-code management interface
    • Integration with existing contact center systems
    afiniti.com Pro & Cons

    The Cons

    No publicly available open-source resources.
    Lack of transparent, publicly shared pricing details online.
    Limited direct information on integration complexity or technical support in crawled data.

    The Pros

    Advanced AI-driven technology optimizes customer engagement effectively.
    Proven impact on revenue increase, margin improvement, and customer lifetime value.
    Applies AI responsibly with comprehensive governance and ethical principles.
    Trusted by major enterprises and leaders in various industries.
    Reduces service costs while improving customer experience.
    afiniti.com Pricing
    Has free planNo
    Free trial details
    Pricing model
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequency
    For the latest prices, please visit: https://afiniti.com

  • Level AI

    AI-powered analytics and intelligence for optimizing contact center performance.
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    What is Level AI?
    Level AI uses advanced AI and semantic intelligence to analyze customer interactions in real-time, providing actionable insights and analytics for improved contact center performance. The platform offers features like call disposition automation, QA-GPT for automated quality assurance, and Voice of the Customer insights. It integrates seamlessly with existing customer service tools and provides deep analytics to help businesses enhance customer satisfaction and operational efficiency.
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