Alga, the AI Ticketing Assistant designed for Managed Service Providers (MSPs), simplifies IT service management by using artificial intelligence to provide real-time insights and suggestions. It integrates effortlessly with ConnectWise, helping users streamline ticket resolution processes. Alga is capable of summarizing ticket events, offering advice, and enabling MSPs to understand and act on their ticket data efficiently. This tool aims to enhance productivity, reduce response times, and improve overall service quality.

DeskDay is an advanced AI-driven IT support platform designed specifically for Managed Service Providers (MSPs). It leverages intelligent automation and a conversational interface to streamline service desk operations. DeskDay aims to replace traditional PSA systems with a more modern, efficient, and user-friendly solution, integrating ticket management, documentation, and remote monitoring into a cohesive platform. By adopting DeskDay, MSPs can elevate their service offerings, improve customer satisfaction, and drive operational efficiency.