Alga, the AI Ticketing Assistant designed for Managed Service Providers (MSPs), simplifies IT service management by using artificial intelligence to provide real-time insights and suggestions. It integrates effortlessly with ConnectWise, helping users streamline ticket resolution processes. Alga is capable of summarizing ticket events, offering advice, and enabling MSPs to understand and act on their ticket data efficiently. This tool aims to enhance productivity, reduce response times, and improve overall service quality.

Serviceaide delivers next-generation IT service management solutions powered by artificial intelligence. Their products incorporate intelligent automation and virtual agents to improve service delivery and enhance user experience. Key features such as process automation, incident management, and intuitive self-service portals enable organizations to efficiently manage their IT services. Serviceaide's platform helps businesses reduce operational costs, increase productivity, and provide superior support for their customers and employees.