Kili.so is an AI-powered Chrome extension that assists businesses in enhancing their customer support capabilities. By seamlessly integrating with various applications, Kili allows users to import knowledge and respond to customer inquiries more swiftly. The tool supports a variety of document formats like PDF, CSV, and DOCX, enabling users to extract relevant information and automate responses. This streamlined process not only improves efficiency but also ensures a consistent experience for customers, making support teams more effective in handling inquiries.