The Observe.AI Screen Recording extension allows contact center managers to monitor agent activities in real time. It helps identify crucial moments for agent development, ensuring all interactions are compliant and can be reviewed for continuous improvement. This tool supports automated pause/resume functionality, allowing for effective and ethical recording practices, while ensuring necessary redactions are easily manageable.

CrewAI provides an AI-driven workspace for designing, training and deploying digital workers without writing a line of code. Users record their manual web interactions once, then CrewAI’s engine generalizes and repeats the steps on demand. Digital workers can authenticate, scrape data, complete forms, make decisions based on conditions and connect to external services via API. This accelerates process automation for sales outreach, data reporting and administrative workflows, scaling tasks across teams while ensuring reliability and compliance.