Humanloop focuses on enabling users to build, refine, and optimize conversational AI agents. The platform employs feedback loops that facilitate real-time improvements in AI dialogs, ensuring that responses become more relevant and accurate over time. Organizations can leverage Humanloop to enhance customer service, automate responses, and ultimately provide a seamless user experience. By simplifying the training process of AI models, Humanloop empowers teams to focus on refining content rather than wrestling with complex programming tasks.

Faqtual is a user-friendly internal knowledge base designed to help customer support teams respond swiftly and effectively to queries. This tool allows users to save frequently asked questions (FAQs) and commonly used messages for quick replies, share knowledge with team members through a shared folder, and manage all business knowledge in one place. It also leverages AI to import new content and generate context-aware replies. With integrations with all major customer support platforms, it ensures smooth operation across different communication channels.