AgentLab is a ServiceNow framework for creating AI agents—also called digital workers—using a visual, drag-and-drop editor. Users link large language models with ServiceNow tables, define intents and actions, and orchestrate workflows for tasks like incident resolution, change approvals, and knowledge retrieval. Agents can be tested in built-in sandboxes, versioned, and monitored in real time. With connectors for external APIs and chat interfaces, AgentLab enables deployment across portals, Microsoft Teams, and Slack. The platform offers governance controls, audit trails, and analytics dashboards to ensure compliance and performance at scale.