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Newest data-driven customer service Solutions for 2024

Explore cutting-edge data-driven customer service tools launched in 2024. Perfect for staying ahead in your field.

data-driven customer service

  • Cust AI

    Cust AI is a versatile AI agent designed for customer interaction management.
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    What is Cust AI?
    Cust AI leverages advanced natural language processing technologies to streamline customer interactions across various channels. It offers features like chat management, interaction analytics, support ticketing, and integration with customer databases, allowing businesses to enhance their support services, reduce response times, and boost customer satisfaction while minimizing operational costs.
    Cust AI Core Features
    • Automated responses to customer inquiries
    • Integration with CRM systems
    • Sentiment analysis
    • Analytics and reporting
    • Multi-channel support
    Cust AI Pro & Cons

    The Cons

    No public information on open-source availability.
    Pricing details require contacting sales rather than transparent upfront pricing.
    No direct mobile app or browser extension links identified.
    Potential reliance on third-party CRMs might require additional integration effort.

    The Pros

    Leverages AI agents for automating and personalizing customer success workflows.
    Improves reply rates with one-to-one conversations compared to traditional email automation.
    Integrates with popular CRM platforms like Hubspot, Salesforce, and Intercom.
    Supports scalable customer management with unlimited seats, contacts, and journeys on higher plans.
    Offers AI-driven insights and segmentation to identify growth opportunities and risks.
    Automates routine tasks and data entry, increasing productivity for CSMs.
    Cust AI Pricing
    Has free planNo
    Free trial details
    Pricing model
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequency

    Details of Pricing Plan

    Essential

    • Unlimited seats
    • Unlimited email accounts
    • Manage 250 contacts
    • CSM Copilot
    • 1 Customer Journey
    • One-click CRM integration
    • Conversational insights
    • Health score

    Business

    • Unlimited seats
    • Unlimited email accounts
    • Manage 1,000 contacts
    • Everything in Essential plan
    • CSM Autopilot
    • 3 Customer Journeys
    • Integrate Analytics platforms
    • Integrate Support platforms
    • Integrate Slack Connect
    • Run CS in any language
    • Automate tasks across multiple platforms
    • Automatically fix contact data

    Scale

    • Unlimited seats
    • Unlimited email accounts
    • Manage unlimited contacts
    • Everything in Business
    • Unlimited Customer Journeys
    • Fine-tuned AI agents
    • Custom integrations
    For the latest prices, please visit: https://cust.co/#pricing-section

  • DataSavvy.Chat

    DataSavvy.Chat enables businesses to build custom AI chat assistants for real-time customer engagement.
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    What is DataSavvy.Chat?
    DataSavvy.Chat is a powerful platform designed to help businesses build personalized AI chat assistants tailored to their specific needs. By leveraging diverse data sources such as FAQs, PDF documents, product information, and website links, companies can create chatbots that understand and respond to customers in real-time. This automation empowers businesses to streamline customer support, capture leads, and drive growth while the chatbots work 24/7. Transform data into meaningful interactions and improve overall customer experience with DataSavvy.Chat.
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