Afiniti specializes in Customer Experience (CX) AI technology, utilizing advanced algorithms to match customers with agents based on predicted interaction success. Their eXperienceAI suite provides real-time optimization for contact centers, ensuring businesses can enhance various aspects of customer engagement, allowing for streamlined operations and measurable improvements in metrics like revenue and customer satisfaction.
afiniti.com Core Features
AI-driven customer-agent pairing
Real-time optimization of customer journeys
No-code management interface
Integration with existing contact center systems
afiniti.com Pro & Cons
The Cons
No publicly available open-source resources.
Lack of transparent, publicly shared pricing details online.
Limited direct information on integration complexity or technical support in crawled data.
