The Observe.AI Screen Recording extension allows contact center managers to monitor agent activities in real time. It helps identify crucial moments for agent development, ensuring all interactions are compliant and can be reviewed for continuous improvement. This tool supports automated pause/resume functionality, allowing for effective and ethical recording practices, while ensuring necessary redactions are easily manageable.

QualiaInterviews is an AI agent specifically designed to assist users in conducting and analyzing interviews. It automates the scheduling, recording, and transcription of interviews, while also providing analytical tools to assess responses effectively. Users can leverage AI-driven insights to enhance their interview processes, making informed decisions based on data-driven evaluations.