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연락처 센터 솔루션

  • AI-powered contact center solution enhancing support and customer experiences.
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    What is tryvium ai?
    Tryvium offers a comprehensive, cloud-based contact center platform powered by AI technology. This solution enhances agent performance by automating routine tasks, personalizing customer interactions, and offering real-time analytics. With Tryvium, organizations can streamline their support processes, improve response times, and deliver exceptional customer service. It integrates with Microsoft Teams to facilitate seamless communication and collaboration, ensuring that users have access to the tools they need to support customers effectively. By leveraging AI, Tryvium not only improves operational efficiency but also fosters a better customer experience through personalized service and actionable insights.
    tryvium ai Core Features
    • Real-time chat support
    • Automated workflows
    • Dynamic ticket management
    • AI-driven insights
    • Seamless Microsoft Teams integration
    tryvium ai Pro & Cons

    The Cons

    No publicly available information about open-source availability.
    No direct links or presence for mobile apps (Google Play or App Store) or Chrome extensions.
    Limited details on potential customization beyond listed features.

    The Pros

    AI-powered intelligent routing improves customer experience by connecting users with the right agent quickly.
    Comprehensive virtual assistant supports near-human conversational self-service, reducing load on agents.
    Integration with Microsoft Teams enables unified agent console with chat, voice, and video support.
    Over 100 native integrations with industry-leading ITSM platforms for seamless workflow.
    Advanced real-time monitoring and analytics provide actionable insights for supervisors.
    Supports multiple languages with real-time translation to break language barriers.
    Fast implementation with minimal setup, reducing time to value.
    Flexible, pay-as-you-go pricing model enhances cost-effectiveness and ROI.
    tryvium ai Pricing
    Has free planNo
    Free trial details
    Pricing modelPaid
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequencyMonthly

    Details of Pricing Plan

    Light

    3575 USD
    • 15 agent licenses
    • NLP based Virtual Assistant
    • Use Case Automation
    • Screen sharing
    • Presence Management
    • Live Agent Routing
    • Profile based routing
    • Language based routing
    • Off Business Hours Routing
    • Holiday Management
    • Skill Level Routing
    • Route based on recent disconnect
    • Co-Pilot Integration
    • Summarization
    • Customer 360
    • Agent 360
    • NBO / NBA
    • Personalized Pitch / Conversation
    • Instant Language Translation services
    • KB Assist
    • Canned Messages
    • Custom Commands
    • File sharing
    • Integrated Agent UI
    • Auto –Ticket
    • Real-Time KPI Dashboard
    • Real-Time Contact Monitoring
    • Real-time negative sentiment analysis
    • Survey Component

    Essential

    5242 USD
    • 15 agent licenses
    • NLP based Virtual Assistant
    • Use Case Automation
    • Omni Channel Experience
    • Channel Switching (chat to voice & vice versa)
    • Video Calling
    • Call Conferencing
    • Call Transfer
    • Screen sharing
    • Voicemail
    • Presence Management
    • Live Agent Routing
    • Profile based routing
    • Language based routing
    • Off Business Hours Routing
    • Holiday Management
    • Skill Level Routing
    • Co-Pilot Integration
    • Summarization
    • Customer 360
    • Agent 360
    • Instant Language Translation services
    • KB Assist
    • Canned Messages
    • Custom Commands
    • File sharing
    • Integrated Agent UI
    • Auto –Ticket
    • Real-Time KPI Dashboard
    • Real-Time Contact Monitoring
    • Real-time negative sentiment analysis
    • Survey Component

    Advanced

    7742 USD
    • Includes all Essential features
    • Intelisense
    • Voice Biometrics
    • Sentiment based routing
    • Best available agent routing
    • Real Time Voice Transcription
    • NBO / NBA
    • Personalized Pitch / Conversation
    • PII Data Redaction
    • Analytical Dashboard
    • Co-Pilot for Admins
    • AI driven Journeys
    • Campaign Manager
    • Predictive Analytics
    • Quality Audit
    For the latest prices, please visit: https://www.tryvium.ai/pricing/
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