Feedback Navigator is a powerful platform designed to simplify the process of gathering and analyzing customer feedback. It integrates multiple data sources such as Yelp, Google Maps, and TrustPilot. The tool allows for custom categorizations, making it easier to visualize and extract actionable insights. This helps businesses improve their services and customer interactions by focusing on user sentiments and trends over time.
Feedback Navigator Core Features
AI-driven feedback analysis
Custom feedback categorization
Integration with multiple review platforms
Real-time dashboard and reporting
Feedback Navigator Pro & Cons
The Cons
No information about open-source availability
No mobile or app store presence indicated
Potential cost associated with credit-based pricing model
Limited public information on integrations beyond listed platforms
The Pros
Quickly gathers and analyzes customer feedback from multiple platforms
Uses AI and large language models for accurate sentiment analysis
Customizable categories and workflows via webhooks for automation
Supports CSV export for additional data handling
Varied pricing options including free trial and subscription plans