GPT Labs is a comprehensive no-code platform designed to build, train, and deploy GPT-powered AI agents. It offers features such as persistent memory, web browsing capabilities, file upload and processing, and seamless integration with external APIs. Through an intuitive drag-and-drop interface, users design conversational workflows, inject domain-specific knowledge, and test interactions in real time. Once configured, agents can be deployed via REST API or embedded in websites and applications, enabling automated customer support, virtual assistants, and data analysis tasks without writing a single line of code. The platform supports collaboration with team members, offers analytics on agent performance, and provides version control for iterative improvements. Its flexible architecture scales with enterprise needs and includes security features like role-based access and encryption.

The Observe.AI Screen Recording extension allows contact center managers to monitor agent activities in real time. It helps identify crucial moments for agent development, ensuring all interactions are compliant and can be reviewed for continuous improvement. This tool supports automated pause/resume functionality, allowing for effective and ethical recording practices, while ensuring necessary redactions are easily manageable.