Newest платформа поддержки клиентов Solutions for 2024

Explore cutting-edge платформа поддержки клиентов tools launched in 2024. Perfect for staying ahead in your field.

платформа поддержки клиентов

  • Forethought provides AI-powered customer support automation solutions.
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    What is Forethought?
    Forethought delivers an enterprise-scale AI platform aimed at revolutionizing customer support. By leveraging generative AI, Forethought automates responses, triages cases, and surfaces actionable insights. It integrates with existing customer support systems like Zendesk and Salesforce, enabling teams to efficiently handle queries and improve resolution rates while reducing operational costs.
    Forethought Core Features
    • Self-service automation
    • AI-enhanced case triage
    • Real-time insights
    • Customizable responses
    • Integrations with Zendesk and Salesforce
    Forethought Pro & Cons

    The Cons

    No open source availability limits customization and transparency.
    No publicly disclosed pricing details requiring direct contact for quotes.
    Lack of dedicated mobile or app store presence may limit accessibility on mobile devices.

    The Pros

    Agentic AI automates issue resolution end-to-end, reducing workload on human agents.
    Real-time AI copilot assists agents with intelligent suggestions, improving response quality.
    Advanced ticket classification and triage improve support efficiency and prioritization.
    Platform trains on historical data to continually improve knowledge base and workflows.
    Multi-agent system handles insights, resolution, triage, and assistance comprehensively.
    Forethought Pricing
    Has free planNo
    Free trial detailsProof of Value (POV) trial with your data to demonstrate platform effectiveness, instead of a traditional free trial
    Pricing modelFree Trial
    Is credit card requiredNo
    Has lifetime planNo
    Billing frequency
    For the latest prices, please visit: https://forethought.ai
  • Sierra is a conversational AI platform enhancing customer interactions through intelligent, multilingual support.
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    What is Sierra?
    Sierra is a next-generation conversational AI platform designed to elevate customer service for businesses. It provides intelligent, multilingual conversational support that enables users to get answers, solve problems, and perform actions seamlessly. With real-time interactions and scalability, Sierra aims to revolutionize the way companies engage with their customers, offering an intuitive interface and advanced AI capabilities to ensure smooth and effective customer communication.
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