The Tactara Customer Support Voice Agent is a cloud-native service that marries automatic speech recognition (ASR) with advanced natural language understanding (NLU) to interpret inbound customer calls and deliver precise, context-aware responses via high-quality text-to-speech. It integrates seamlessly with leading CRM systems, enabling dynamic access to customer profiles, order details, and support tickets. You can customize dialogue flows, intent classification, and fallback logic through simple configuration files. Key features include automatic call routing based on intent, multilingual conversation support, real-time analytics, and secure data handling. The agent can escalate unresolved inquiries to live agents, generate support tickets, and send follow-up notifications via email or SMS. Easy to deploy in Docker or on-premises, it scales horizontally to handle thousands of concurrent calls.

Zowie is an intelligent AI agent designed to optimize customer service operations. It automates responses to common customer inquiries, improving efficiency and consistency in service delivery. Zowie can integrate seamlessly with existing systems, enabling personalized interactions that enhance user satisfaction. Additionally, it provides analytics to help businesses understand customer behavior and preferences, driving better business decisions.