SupportMCP is a lightweight ticket management system featuring a support ticket CRUD, role-based access, and Gemini AI chat integration for real-time client support.
Added on:
Created by:
May 06 2025
SupportMCP is a lightweight ticket management system featuring a support ticket CRUD, role-based access, and Gemini AI chat integration for real-time client support.
Added on:
Created by:
May 06 2025
FrMnJ
Featured
What is SupportMCP?
SupportMCP is a comprehensive support ticket system designed with Laravel, Vue 3, and WebSocket technology. It enables employees to manage tickets easily, including creating, reading, updating, and deleting them. Users can assign tickets, update status, and add resolution messages. It integrates Gemini AI for real-time chat support, allowing clients to submit tickets, ask questions, and receive resolutions directly via chat. The system supports role-based access for clients and employees, ensuring appropriate functionalities for each user type. It is suitable for customer support services, internal IT helpdesks, and any organization needing streamlined ticket and chat support management.
Who will use SupportMCP?
- Customer Support Teams
- IT Support Departments
- Service Providers
- Developers implementing support systems
- Business organizations needing support management
How to use the SupportMCP?
- Step 1: Set up the SupportMCP repository and dependencies
- Step 2: Configure roles for clients and employees
- Step 3: Employees create and manage support tickets via admin dashboard
- Step 4: Clients interact through chat to submit tickets and ask questions
- Step 5: Use WebSocket interface to communicate with Gemini AI for real-time support
- Step 6: Employees resolve tickets and update their status and resolution messages
SupportMCP's Core Features & Benefits
The Core Features
- CRUD support ticket management
- Role-based user access
- WebSocket real-time AI chat with Gemini AI
- Ticket assignment and resolution
- Automatic timestamp handling
The Benefits
- Streamlined support workflow
- Real-time client-employee communication
- Flexible role management
- Enhanced customer support efficiency
- Integration of AI for instant assistance
SupportMCP's Main Use Cases & Applications
- Customer support ticketing for tech companies
- Internal IT helpdesk management
- Client query resolution via AI chat
- Support system for service providers
- Organization-wide support request handling
FAQs of SupportMCP
Developer
- FrMnJ
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