Cekura, previously known as Vocera, offers cutting-edge testing and evaluation services for AI voice agents. Designed for organizations that utilize AI-driven customer interactions, Cekura ensures seamless and efficient agent performance. Using workflows, personas, and real audio, Cekura helps simulate countless scenarios to evaluate and fine-tune voice agents against custom metrics. Additionally, it provides actionable insights, real-time monitoring, and instant notifications for optimal agent performance.
Who will use Vocera?
Customer support teams
Conversational AI developers
AI voice agent trainers
Customer experience managers
How to use the Vocera?
Step1: Select the workflow or scenario to test.
Step2: Use AI-generated and custom datasets to create diverse evaluation scenarios.
Step3: Run simulations and replay real conversations to assess agent performance.
Step4: Receive actionable insights and detailed logs.
Step5: Make necessary adjustments to improve agent functionality.
Platform
web
Vocera's Core Features & Benefits
The Core Features of Vocera
AI-generated and custom dataset testing
Workflow and persona simulation
Real-time performance monitoring
Detailed logging and trend analysis
Instant error notifications
The Benefits of Vocera
10x faster voice agent launch
Immediate insights for improvement
Enhanced customer experience
Compliance and performance monitoring
Scalable and flexible testing solutions
Vocera's Main Use Cases & Applications
Customer support scenario testing
Order status queries
Product recommendations
Compliance and regulatory checks
Performance optimization for AI agents
FAQs of Vocera
What is Cekura?
Cekura, formerly Vocera, specializes in testing and evaluation for AI voice agents.
Who can benefit from Cekura?
Customer support teams, AI developers, and customer experience managers.
How does Cekura work?
It simulates scenarios using AI-generated and custom datasets to evaluate voice agents.
What platforms does Cekura support?
Cekura supports web platforms.
Can I test custom scenarios with Cekura?
Yes, you can use custom scenarios and datasets for testing.
Is real-time monitoring available?
Yes, Cekura includes real-time performance monitoring and analytics.
What kind of insights does Cekura provide?
Actionable insights, detailed logs, and trend analysis.
How quickly can I launch a voice agent with Cekura?
Cekura allows you to launch voice agents 10x faster.
Does Cekura offer compliance monitoring?
Yes, Cekura provides compliance and regulatory checks.
How do I get started with Cekura?
Book a demo through their website and start testing within minutes.