Viqal's Virtual Concierge automates hotel guest communication using WhatsApp and ChatGPT. By delivering timely, personalized messages, the tool enhances the guest experience, promotes upsell opportunities, and reduces the workload on hotel staff. Seamlessly integrating with the hotel’s Property Management System (PMS), Viqal ensures smooth operations from pre-arrival to post-departure. It supports communication in over 130 languages, providing a global solution to guest engagement. Viqal is designed to boost revenue, improve guest satisfaction, and streamline operational efficiency.

Who will use Viqal?

Hotel Managers
Customer Service Teams
Hospitality Businesses

How to use the Viqal ?

Step1: Integrate Viqal with your hotel's Property Management System (PMS)
Step2: Customize automated messaging templates to align with your brand
Step3: Schedule proactive messages for various stages of the guest journey
Step4: Monitor and modify the messaging system based on guest feedback
Step5: Use Viqal's analytics to assess the performance and impact of automated messages

Platform

Viqal's Core Features & Benefits

The Core Features of Viqal

Automated guest messaging
WhatsApp and ChatGPT integration
Multi-language support
Integration with PMS, CRM, and CRS systems

The Benefits of Viqal

Enhances guest satisfaction
Increases upsell opportunities
Reduces time and workload for staff
Supports communication in over 130 languages

Viqal's Main Use Cases & Applications

Pre-arrival guest messaging
In-stay information and recommendations
Post-departure feedback requests

FAQs of Viqal's

How does Viqal improve hotel guest experiences?

Viqal provides timely, personalized communication to guests, helping to improve their overall experience and satisfaction while promoting hotel services.

What is Viqal's Virtual Concierge?

Viqal's Virtual Concierge is a tool that automates hotel guest messaging using WhatsApp and ChatGPT to enhance guest communication and satisfaction.

Can Viqal support multiple languages?

Yes, Viqal supports communication in over 130 languages, making it ideal for a global audience.

What systems does Viqal integrate with?

Viqal integrates with Property Management Systems (PMS), Customer Relationship Management (CRM), and Central Reservation Systems (CRS).

Is there a free trial for Viqal's Virtual Concierge?

Information about free trials is not explicitly mentioned on the website. It’s best to contact Viqal directly for details.

How do I customize the messaging templates in Viqal?

You can customize messaging templates through Viqal’s user interface, enabling branded communication that aligns with your hotel's identity.

What are the pricing options for Viqal?

Viqal offers seasonal pricing with no setup costs and no message fees. You can choose monthly or yearly plans, with a 10% discount on annual subscriptions.

Can Viqal help increase upsell revenue?

Yes, Viqal's proactive messaging and personalization help promote additional services to guests, thereby increasing upsell revenue.

How does Viqal handle guest feedback?

Viqal automates the process of requesting feedback from guests post-departure, which helps in understanding guest satisfaction and areas for improvement.

Who can use Viqal’s Virtual Concierge?

Viqal’s Virtual Concierge is designed for hotel managers, customer service teams, and hospitality businesses looking to enhance guest communication and streamline operations.

Viqal Company Information

Website: https://www.viqal.com
Company Name: Viqal
Support Email: contact@viqal.com
Facebook: NA
X(Twitter): NA
YouTube: NA
Instagram: NA
Tiktok: NA
LinkedIn: https://nl.linkedin.com/company/viqal

Analytic of Viqal

Visit Over Time

Monthly Visits

10.7k

Avg.Visit Duration

00:00:52

Page per Visit

1.83

Bounce Rate

44.45%

Apr 2024 - Jun 2024 All Traffic

Geography

Top 5 Regions

United States

28.78%

India

12.71%

Spain

12.06%

United Kingdom

10.52%

Mexico

8.39%

Apr 2024 - Jun 2024 Worldwide Desktop Only

Traffic Sources

0.62%

Direct

0.28%

Referrals

0.05%

Social

0.04%

Paid Referrals

0.01%

Mail

Apr 2024 - Jun 2024 Desktop Only

Top Keywords

Keyword	Traffic	Cost Per Click
medidas de una recamara de boutique	90	$ --
sala colazione dimensioni tavoli	50	$ --
average size hotel room europe	120	$ --
restaurant standard dimensions	550	$ --
front desk greating	120	$ --

Viqal's Main Competitors and alternatives?

ALICE
Zingle
Whistle
Checkmate
Revinate