Viqal's Virtual Concierge automates hotel guest messaging via WhatsApp and ChatGPT, enabling personalized communication, increasing upsell opportunities, and saving time for staff.
Viqal's Virtual Concierge automates hotel guest messaging via WhatsApp and ChatGPT, enabling personalized communication, increasing upsell opportunities, and saving time for staff.
Viqal's Virtual Concierge automates hotel guest communication using WhatsApp and ChatGPT. By delivering timely, personalized messages, the tool enhances the guest experience, promotes upsell opportunities, and reduces the workload on hotel staff. Seamlessly integrating with the hotel’s Property Management System (PMS), Viqal ensures smooth operations from pre-arrival to post-departure. It supports communication in over 130 languages, providing a global solution to guest engagement. Viqal is designed to boost revenue, improve guest satisfaction, and streamline operational efficiency.
Who will use Viqal?
Hotel Managers
Customer Service Teams
Hospitality Businesses
How to use the Viqal?
Step1: Integrate Viqal with your hotel's Property Management System (PMS)
Step2: Customize automated messaging templates to align with your brand
Step3: Schedule proactive messages for various stages of the guest journey
Step4: Monitor and modify the messaging system based on guest feedback
Step5: Use Viqal's analytics to assess the performance and impact of automated messages
Platform
web
Viqal's Core Features & Benefits
The Core Features
Automated guest messaging
WhatsApp and ChatGPT integration
Multi-language support
Integration with PMS, CRM, and CRS systems
The Benefits
Enhances guest satisfaction
Increases upsell opportunities
Reduces time and workload for staff
Supports communication in over 130 languages
Viqal's Main Use Cases & Applications
Pre-arrival guest messaging
In-stay information and recommendations
Post-departure feedback requests
Viqal's Pros & Cons
The Pros
Automates up to 95% of guest inquiries, reducing staff workload
Boosts upselling revenue by over 120%
Seamless integration with PMS, booking engines, OTAs, and CSV uploads
Operates 24/7 providing instant personalized guest communication via WhatsApp
Centralized management dashboard for multiple properties
The Cons
No information on an open-source version
No direct mobile or app store applications, relying solely on WhatsApp
Potential dependency on WhatsApp platform and its policies
FAQs of Viqal
What is Viqal's Virtual Concierge?
How does Viqal improve hotel guest experiences?
Can Viqal support multiple languages?
What systems does Viqal integrate with?
Is there a free trial for Viqal's Virtual Concierge?
How do I customize the messaging templates in Viqal?