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Viqal

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2.3K
it41.05%
Viqal's Virtual Concierge automates hotel guest messaging via WhatsApp and ChatGPT, enabling personalized communication, increasing upsell opportunities, and saving time for staff.
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Platform:
Jul 11 2024
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Viqal

Viqal

0
0
2.3K
Viqal
Viqal's Virtual Concierge automates hotel guest messaging via WhatsApp and ChatGPT, enabling personalized communication, increasing upsell opportunities, and saving time for staff.
Added on:
Social & Email:
Platform:
Jul 11 2024
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What is Viqal?

Viqal's Virtual Concierge automates hotel guest communication using WhatsApp and ChatGPT. By delivering timely, personalized messages, the tool enhances the guest experience, promotes upsell opportunities, and reduces the workload on hotel staff. Seamlessly integrating with the hotel’s Property Management System (PMS), Viqal ensures smooth operations from pre-arrival to post-departure. It supports communication in over 130 languages, providing a global solution to guest engagement. Viqal is designed to boost revenue, improve guest satisfaction, and streamline operational efficiency.

Who will use Viqal?

  • Hotel Managers
  • Customer Service Teams
  • Hospitality Businesses

How to use the Viqal?

  • Step1: Integrate Viqal with your hotel's Property Management System (PMS)
  • Step2: Customize automated messaging templates to align with your brand
  • Step3: Schedule proactive messages for various stages of the guest journey
  • Step4: Monitor and modify the messaging system based on guest feedback
  • Step5: Use Viqal's analytics to assess the performance and impact of automated messages

Platform

  • web

Viqal's Core Features & Benefits

The Core Features

  • Automated guest messaging
  • WhatsApp and ChatGPT integration
  • Multi-language support
  • Integration with PMS, CRM, and CRS systems

The Benefits

  • Enhances guest satisfaction
  • Increases upsell opportunities
  • Reduces time and workload for staff
  • Supports communication in over 130 languages

Viqal's Main Use Cases & Applications

  • Pre-arrival guest messaging
  • In-stay information and recommendations
  • Post-departure feedback requests

Viqal's Pros & Cons

The Pros

Automates up to 95% of guest inquiries, reducing staff workload
Boosts upselling revenue by over 120%
Seamless integration with PMS, booking engines, OTAs, and CSV uploads
Operates 24/7 providing instant personalized guest communication via WhatsApp
Centralized management dashboard for multiple properties

The Cons

No information on an open-source version
No direct mobile or app store applications, relying solely on WhatsApp
Potential dependency on WhatsApp platform and its policies

FAQs of Viqal

Viqal Company Information

Analytic of Viqal

Visit Over Time

Monthly Visits
2.3k
Avg Visit Duration
00:00:31
Page Per Visit
1.66
Bounce Rate
38.74%
Dec 2025 - Feb 2026 All Traffic

Geography

Top 3 Regions
Italy
41.05%
Spain
39.72%
France
19.23%
Dec 2025 - Feb 2026 Worldwide Desktop Only

Traffic Sources

Search
42.99%
Direct
33.36%
Referrals
17.76%
Social
3.41%
Paid Referrals
1.61%
Mail
0.24%
Dec 2025 - Feb 2026 Desktop Only

Top Keywords

KeywordTrafficCost Per Click
the direct booking solution110 $ --
viqal ai40 $ --
pax significato360 $ --
pax in hotel310 $ --
reservaci´n820 $ --

Viqal Reviews

5/5
Do You Recommend Viqal? Leave a Comment Below!

Viqal's Main Competitors and alternatives?

  • ALICE
  • Zingle
  • Whistle
  • Checkmate
  • Revinate

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