Viqal

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0 Reviews
Viqal's Virtual Concierge automates hotel guest messaging via WhatsApp and ChatGPT, enabling personalized communication, increasing upsell opportunities, and saving time for staff.
Added on:
Social & Email:
Platform:
Jul 11 2024
Viqal

Viqal

0 Reviews
0
Viqal
Viqal's Virtual Concierge automates hotel guest messaging via WhatsApp and ChatGPT, enabling personalized communication, increasing upsell opportunities, and saving time for staff.
Added on:
Social & Email:
Platform:
Jul 11 2024

Viqal Product Information

What is Viqal?

Viqal's Virtual Concierge automates hotel guest communication using WhatsApp and ChatGPT. By delivering timely, personalized messages, the tool enhances the guest experience, promotes upsell opportunities, and reduces the workload on hotel staff. Seamlessly integrating with the hotel’s Property Management System (PMS), Viqal ensures smooth operations from pre-arrival to post-departure. It supports communication in over 130 languages, providing a global solution to guest engagement. Viqal is designed to boost revenue, improve guest satisfaction, and streamline operational efficiency.

Who will use Viqal?

  • Hotel Managers
  • Customer Service Teams
  • Hospitality Businesses

How to use the Viqal?

  • Step1: Integrate Viqal with your hotel's Property Management System (PMS)
  • Step2: Customize automated messaging templates to align with your brand
  • Step3: Schedule proactive messages for various stages of the guest journey
  • Step4: Monitor and modify the messaging system based on guest feedback
  • Step5: Use Viqal's analytics to assess the performance and impact of automated messages

Platform

  • web

Viqal's Core Features & Benefits

The Core Features of Viqal
  • Automated guest messaging
  • WhatsApp and ChatGPT integration
  • Multi-language support
  • Integration with PMS, CRM, and CRS systems
The Benefits of Viqal
  • Enhances guest satisfaction
  • Increases upsell opportunities
  • Reduces time and workload for staff
  • Supports communication in over 130 languages

Viqal's Main Use Cases & Applications

  • Pre-arrival guest messaging
  • In-stay information and recommendations
  • Post-departure feedback requests

FAQs of Viqal

What is Viqal's Virtual Concierge?

Viqal's Virtual Concierge is a tool that automates hotel guest messaging using WhatsApp and ChatGPT to enhance guest communication and satisfaction.

How does Viqal improve hotel guest experiences?

Viqal provides timely, personalized communication to guests, helping to improve their overall experience and satisfaction while promoting hotel services.

Can Viqal support multiple languages?

Yes, Viqal supports communication in over 130 languages, making it ideal for a global audience.

What systems does Viqal integrate with?

Viqal integrates with Property Management Systems (PMS), Customer Relationship Management (CRM), and Central Reservation Systems (CRS).

Is there a free trial for Viqal's Virtual Concierge?

Information about free trials is not explicitly mentioned on the website. It’s best to contact Viqal directly for details.

How do I customize the messaging templates in Viqal?

You can customize messaging templates through Viqal’s user interface, enabling branded communication that aligns with your hotel's identity.

What are the pricing options for Viqal?

Viqal offers seasonal pricing with no setup costs and no message fees. You can choose monthly or yearly plans, with a 10% discount on annual subscriptions.

Can Viqal help increase upsell revenue?

Yes, Viqal's proactive messaging and personalization help promote additional services to guests, thereby increasing upsell revenue.

How does Viqal handle guest feedback?

Viqal automates the process of requesting feedback from guests post-departure, which helps in understanding guest satisfaction and areas for improvement.

Who can use Viqal’s Virtual Concierge?

Viqal’s Virtual Concierge is designed for hotel managers, customer service teams, and hospitality businesses looking to enhance guest communication and streamline operations.

Viqal Company Information

  • Website: https://www.viqal.com
  • Company Name: Viqal
  • Support Email: contact@viqal.com
  • Facebook: NA
  • X(Twitter): NA
  • YouTube: NA
  • Instagram: NA
  • Tiktok: NA
  • LinkedIn: https://nl.linkedin.com/company/viqal

Viqal Reviews

5/5
Do You Recommend Viqal? Leave a Comment Below!

Analytic of Viqal

Visit Over Time

Monthly Visits
15.8k
Avg Visit Duration
00:00:45
Page Per Visit
1.75
Bounce Rate
47.38%
May 2024 - Jul 2024 All Traffic

Geography

Top 5 Regions
United States
33.5%
Spain
15.36%
Italy
10.19%
United Kingdom
9.39%
India
7.19%
May 2024 - Jul 2024 Worldwide Desktop Only

Traffic Sources Traffic Sources

Search
64.76%
Direct
24.29%
Referrals
5.44%
Social
4.84%
Paid Referrals
0.57%
Mail
0.08%
May 2024 - Jul 2024 Desktop Only

Top Keywords

KeywordTrafficCost Per Click
dimension restuarant70 $ --
que negocio tem mais margem de lucro, o alojamento ou um restaurante50 $ --
¿gli apartamenti vengono con servici?60 $ --
space standard restaurant area80 $ --
fast food mall size80 $ --

Viqal's Main Competitors and alternatives?

  • ALICE
  • Zingle
  • Whistle
  • Checkmate
  • Revinate

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